WELCOME TO GROCERYANDFOOD.COM
Here are some of the information that may better assist your shopping experience at GroceryandFood.com
Q. How to Place an Order?
A. Ordering online with GroceryandFood.com is as easy as 1,2,3. First, browse through our selection of 54 shopping categories, shop by brand with over 500 brands to choose from, or use our internal search box to locate any product or item(s) you would like to purchase and add the number of items to your shopping cart by clicking Add to Cart, and proceed shopping or continue to check out. That’s it! It’s that easy.
However, if your prefer to Order by Phone give us a call at 1 (877) 888-8888, have your credit card on hand and we will gladly place your order. We're open Monday through Friday from 9am to 5pm PST.
Q. I would like to cancel my order.
A. Please contact us as soon as possible. GroceryandFood.com is unable to cancel an order once it has been shipped.
Q. Do you charge sales tax on any items?
A. GroceryandFood is required by law to charge appropriate sales tax when shipping within the state of California. Only non-food products must pay an 8.25% for taxes.
Q. The item I ordered did not arrive?
A. Due to GroceryandFood large variety of items and constant volume of sales, occasionally, items listed for sale on our website may be out of stock. GroceryandFood.com will issue an immediate refund for items ordered but currently not in stock. Please reorder at a later time.
Q. Does GroceryandFood deliver groceries to my area?
A. GroceryandFood is an online grocery store delivering nationwide and to APO/FPO addresses.
Q. Does GroceryandFood deliver to APO, FPO & DPO addresses?
A. Yes, GroceryandFood is able to ship to all military and pouch addresses. Simply choose AA, AE or AP from the drop down menu when choosing the desired delivery state.
Q. How will my order arrive?
A. Larger orders are usually shipped by UPS Ground transportation. Smaller orders may be sent by USPS Priority Mail. APO and FPO orders may only be shipped though the United States Postal Service.
Q. Does UPS operate on all holidays?
A. UPS does not make deliveries on the following holidays: New Years Eve, New Years Day, Memorial Day, Independence Day, Thanksgiving Day, Day after Thanksgiving, Labor Day, and Christmas Day. Any deliveries scheduled to be made on days of Holiday observance, will be rescheduled for delivery on the following business day.
Q. What is my Shipping Options?
A. We currently offer three shipping options within the United States. You may choose Ground, 2nd Day Air or Next Day Air service. If you choose Ground, most of our customers in the contiguous U.S. receive their orders in just 5 to 7 business days. With 2nd Day Air most customers receive in just 2 to 3 Business days. Next Day Air will deliver your order within 1 business day after we have filled your order.
Q. How long does it take to deliver my order?
A. Deliveries take 1 to 5 business days once your order is processed. Delivery time depends on what part of the country you are shipping to. Please note UPS does not make ground deliveries on Saturdays or Sundays.
Q. Does GroceryandFood carry perishable foods such as dairy or produce?
A. Unfortunately, we do not carry any meats, dairy, produce or frozen foods due to the very high cost of shipping refrigerated items. We do however have substitutes for many of these categories.
Q. What is a unit and a case?
A. A unit is one of that item (1 can, 1 box) and a case is a full case of that item for people who prefer to buy in bulk.
Q. Do I need to login to browse or begin shopping?
A. You are not required to login to start shopping. However we do recommend you register so you can login at a later time and be able to view your previous orders, order status and tracking number.
Q. What forms of payment does GroceryandFood accept?
A. GroceryandFood accepts MasterCard, Visa, and Discover. Cashier's checks, bank checks and money orders are also accepted; however payment must be received prior to shipping out product. Sorry, no COD’s or personal checks are accepted at this time.
Q. Does GroceryandFood save my credit card information?
A. For your protection, the credit card information provided is used only at the time of checkout and will not be stored in our database.
Q. Will I receive a confirmation of my order?
A. Yes, every order processed will receive an email confirmation containing your order information. Once your order is shipped out you will receive a second email containing the tracking number, number of packages and date of delivery. Registered customers will also be able to access their order information and status online.
Q. Checking Order Status?
A. You will receive two e-mails after you have placed your order and provided us with a valid e-mail address:
- The first confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours.
- The second confirms that your order has been shipped (any tracking information will be included); this e-mail should arrive within approximately 24-72 hours following authorization of your credit card and verification of your information.
Q. I would like to use a coupon online?
A. Most coupons offered through GroceryandFood.com advertisements can be applied to your online purchase. To redeem a coupon:
- Select your items and add them to your Shopping Cart.
- On the Payment page of CheckOut, you will see the section "Coupon or Promotional Code" Enter the coupon code into the field provided. (NOTE: Only one coupon can be used per order.)
- Click "Continue", and the page will reload with your new order totals, so you may proceed through the checkout process.
Please double-check the requirements of your coupon to make sure they are met -- every coupon has different rewards and requirements, and unless otherwise specified, can be used only once.